Paypal careers phoenix3/12/2023 Every time a person of color left the company they'd publish an open letter about how badly they were treated or how little they were paid compared to caucasian employees. PayPal and its affiliates talk a big game about Diversity and Inclusion, but it's all lip service. Unprofessional doesn't even begin to cover it. They slashed benefits every year, rewarded the lowest performers on every team, kept all departments in the dark about each other's goals, and lied to the employee's faces multiple times about layoffs. Leadership treats the company like a child treats a Tamagotchi and get just as confused as a baby when it dies it front of them. PayPal is one of the worst managed companies I have ever worked for. The only thing they remotely care about is making sure the CEO's pockets are well-lined. (Plus we're allowed to tell abusive/threatening customers we will disconnect the call if they don't straighten out.) Have a good day." These kinds of conversations make up about 30% of your job so it's not terrible. Regardless of your logical reasoning for why you should have this option, you do not have that as an option. You must learn to politely tell people no. Sometimes even WE are given the wrong information. This makes more work for this position as we often fill in the blanks. There are inconsistencies too often that have to do with a lack of communication between departments, levels of management, and training teams. This can lead to a lot of running around in circles and wasting time until you figure out the original EASY solution was never taken as the employee lied about trying that already. Not because it's their fault they didn't get trained but because they often feel the need to "know more" than they do and lie to you about what they did and didn't do to resolve the issue. You deal with employees who are calling you for help and sometimes that can be annoying.
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